Mid-City Opticians

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Reviews

• Jason Warblow

  Apr, 21 2018
  ★ ☆ ☆ ☆ ☆
  I never even made it to my appointment, so I cannot comment about that service. But I will say that if you have any type of problem with your insurance, especially with the New Year I would recommend finding another business. I'm not sure they believe in good customer service, or human service for that matter. They called me the morning of my supposed visit telling me I had denial of services so I needed to call my insurance. So after a different appointment I had I went ahead and did that. I also had a different health provider "run" my insurance, and guess what-it was fine and everything! So after already making 3 phone calls, half an hour of my life I will never get back, I called Mid-City Opticians back and was told well when they ran it through a computer (notice the no-human part) it comes back denial. So I asked for the phone number of the third party vision company that does the processing (ie. Red-tape), figure I'll make another call, I was told they deal with a computer. Last time I checked computers do make mistakes. I had done my part of phone calls on my end, it is on their end that the mistake happened (a company I have nothing to do with, make no interactions with now or ever), and yet it's now my responsibility to call and get this problem resolved. Their laziness and ineptitude is shocking. Again, a third party company they deal with (I'm not the establishment, I don't process claims), not only do they not have a phone number so the customer could do more work, they flat out refused to try to help. So in summary if you want to go to an establishment, give your time which is a precious commodity in today's world, and also have to do a great portion of their job then please pick this place. If not, please, go somewhere else. I have contacted the better business bureau (BBB), and am in the process of filing a complaint. I also found out through the BBB that this establishment is not accredited, and has had complaints filed before, maybe that's why I was told to go ahead and contact the BBB when I told them I was going to. Now I did indeed get loud at one point, and swore once at the employee, at the human being. I will say I swore after I called them back because I was hung up on, and I do in fact publicly apologize for my rudeness, it was uncalled for, hurtful, and demeaning. To the individual I swore at I beg your forgivess, how I handled myself was rude and unnecessary and I truly hope you get to read this, it hurts myself to know I hurt you, I am truly, deeply, and genuinely sorry. Really though, step back and look at the situation from my point of view. It doesn't matter if that is the way you folks do things, policies need to change, how is it my job, my responsibility? I did my part, more than one's usual part. So step up and do something positive and encouraging for someone, instead of telling someone we don't call anyone to try and process your claim. Until something is done, accomplished, my rating is 0 out of 5 (negative numbers were not available).

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